Rules & General Terms and Conditions

We want all our guests to enjoy a safe, relaxing, and pleasant experience with us. To ensure comfort, hygiene, and safety, we kindly ask all guests to familiarize themselves with our rules and general terms and conditions before their visit.

These rules apply to everyone using the sauna, jacuzzi, and associated facilities at Steam Pier, operated by Steam AS.

By booking and using our facilities, you agree to our current rules and terms and conditions.

1. What to Bring

For the best possible experience, we recommend bringing the following:

Swimwear: Swimwear is mandatory in both the sauna and jacuzzi. Nudity is not permitted.
Towel: Bring a towel to dry yourself after your visit. Towels are available to rent at reception.
Water Bottle: Staying hydrated is important when using the sauna and jacuzzi.
Pool Sandals: Recommended for hygiene and safety reasons.

We kindly ask all guests to help keep the facilities clean and welcoming for the next visitors.

2. Health and Safety

Using the sauna, jacuzzi, and any cold-water bathing facilities involves exposure to high and low temperatures. This may pose health risks and may not be suitable for everyone.

All guests are responsible for assessing their own health before using the facilities.

We recommend consulting a doctor before your visit if you:

Are pregnant.
Have cardiovascular conditions.
Have high or low blood pressure.
Have epilepsy or respiratory conditions.
Have reduced mobility or other health concerns.
Take medication that may affect your body's temperature regulation or blood pressure.

Important Safety Advice:

Listen to your body and take regular breaks.
Drink plenty of water.
Avoid prolonged exposure to very high temperatures.
Stand up slowly to avoid dizziness.
Leave the sauna or jacuzzi immediately if you feel unwell.
Avoid sudden temperature changes if you have health concerns.

In the event of serious illness or injury, call emergency medical services on 113.

Guests use the facilities at their own risk.

3. Children and Age Restrictions

Children under the age of 14 must be accompanied and supervised by a responsible adult at all times.

Parents or guardians are responsible for assessing whether the sauna and jacuzzi are suitable for their children.

Children must never be left unattended in the jacuzzi, sauna, or near the sea.

Young children are particularly sensitive to high temperatures, and extra caution must be exercised when considering their use of the jacuzzi and sauna.

Steam Pier reserves the right to deny access if use of the facilities is considered unsafe.

4. Alcohol, Smoking, and Drugs

For everyone's safety and comfort, the following rules apply:

Alcohol is not permitted in the sauna, jacuzzi, or associated facilities.
Smoking and the use of e-cigarettes are prohibited throughout the premises.
The use of illegal drugs is strictly prohibited.
Guests who are visibly intoxicated or under the influence of drugs may be denied entry or asked to leave.

Combining alcohol with high temperatures can cause dehydration, dizziness, and an increased risk of accidents.

Violations of these rules may result in removal from the premises without a refund, to the extent permitted by applicable law.

5. Sauna Rules

To ensure a safe and enjoyable experience, the following rules apply:

Always sit on a towel when using the sauna benches.
Swimwear must be worn at all times.
Be considerate of other guests.
Avoid unnecessary noise and disruptive behavior.
Do not touch the sauna heater or other hot surfaces.
Only clean, fresh water may be poured onto the sauna heater, provided the heater is designed for this purpose.
Essential oils, soap, or other additives must not be used on the heater without approval from Steam Pier.
Food and glass bottles are not permitted inside the sauna.
Take breaks when needed and leave the sauna if you feel unwell.
Follow all instructions provided by staff or displayed on signs throughout the premises.

Adjusting technical equipment or settings without permission is prohibited.

6. Jacuzzi Rules

To maintain good hygiene and safety, the following rules apply:

All guests must shower thoroughly before entering the jacuzzi.
Swimwear is mandatory.
Soap, shampoo, bath oils, bubble bath, and other products must not be added to the water.
Food and drinks in glass containers are not permitted in or around the jacuzzi.
Jumping or diving into the jacuzzi is prohibited.
Avoid running or playing in ways that could cause injuries.
Do not sit or stand on the edge if doing so creates a risk of falling.
Do not block water inlets, jets, or other technical equipment.
Adjusting the temperature or technical settings without approval is prohibited.
Follow recommendations regarding limited time spent in hot water.

For hygiene reasons, individuals with contagious illnesses, diarrhea, vomiting, or open, uncovered wounds must not use the jacuzzi.

Steam Pier may temporarily close the jacuzzi if necessary due to water quality, technical issues, or safety concerns.

7. Swimming in the Sea

If you wish to combine your sauna or jacuzzi experience with swimming in the sea, please pay particular attention to safety.

Never swim alone.
Consider weather conditions, water temperature, currents, and your swimming ability.
Avoid jumping or diving into the sea.
Only use suitable and accessible entry points.
Be aware of slippery surfaces, ice, and snow.
Exercise particular caution when moving between a hot sauna and cold seawater.
Children must always be supervised by an adult.

Swimming in the sea is at your own risk, subject to applicable law.

8. Hygiene and Cleanliness

Good hygiene is essential for the comfort and safety of all our guests.

We therefore kindly ask you to:

Shower before using the sauna and jacuzzi.
Always use a towel on the sauna benches.
Wear swimwear in all shared areas where required.
Clean up after yourself.
Dispose of waste in designated bins.
Treat the facilities with care and respect.

Soap, shampoo, and other personal hygiene products may only be used in designated areas.

9. Booking and Cancellation

All guests wishing to use the sauna or jacuzzi at Steam Pier must have a valid booking or ticket.

Bookings are valid for the date, time, and service specified in the booking confirmation.

Cancellation at Least 24 Hours in Advance:

If a booking is cancelled at least 24 hours before the scheduled start time, the customer may choose between:

A 50% refund of the booking value.
A gift card worth 100% of the booking value for future use.
Rescheduling to another available time without an additional fee, subject to any price difference.

Cancellation Less Than 24 Hours in Advance:

Cancellations made less than 24 hours before the scheduled start time are normally not eligible for a refund, gift card, or rescheduling.

The same applies if the customer fails to attend.

Illness, delays, or other personal circumstances do not normally entitle the customer to a refund beyond these terms.

Cancellations or rescheduling must be made through the available booking system or by contacting Steam Pier.

Contact:

Email: booking@steampier.no

Phone: +47 920 28 600

Cancellation requests must be received within the applicable deadline. Customers are advised to keep documentation confirming that their cancellation request was sent.

If Steam Pier cancels a booking or fails to provide the agreed service, the customer's rights under applicable law will apply.

For complete payment and cancellation terms, please refer to our Terms and Conditions of Sale.

10. Arrival and Booking Duration

We recommend that all guests arrive well before their booking begins.

The reserved time includes the use of the facilities within the agreed booking period.

If you arrive late, we cannot guarantee an extension of your session.

All guests must leave the facilities by the end of their booked time so that the premises can be prepared for the next group.

If guests exceed their booked time, Steam Pier may claim compensation for documented additional costs, provided the legal requirements for doing so are met.

11. Personal Belongings and Lost Property

Guests are responsible for looking after their personal belongings during their visit.

Steam AS recommends keeping valuables in a secure location.

Steam AS is not responsible for loss, theft, or damage to personal belongings unless liability arises under applicable law.

For lost property inquiries, please contact Steam Pier at booking@steampier.no.

Found items are stored for a limited period and handled in accordance with applicable regulations.

12. Damage to Facilities and Equipment

All guests are required to use the premises and equipment responsibly.

Intentional damage or negligent use resulting in damage to the sauna, jacuzzi, furnishings, or technical equipment may result in liability for compensation under applicable law.

Any damage or faults must be reported to Steam Pier as soon as possible.

13. Conduct and Consideration for Others

Steam Pier is intended to be a place for relaxation, wellness, and enjoyable experiences.

We expect all guests to treat one another, our staff, and the surroundings with respect.

The following behavior is prohibited:

Threatening, harassing, or offensive behavior.
Unnecessary noise or disruptive activities.
Vandalism or irresponsible use of the facilities.
Violations of safety rules or instructions from staff.

Steam Pier reserves the right to remove guests who violate the rules or pose a risk to others.

In cases of serious violations, guests may be removed without a refund, within the limits of applicable law.

14. Operational Disruptions and Temporary Closures

Steam Pier may temporarily close part or all of the facilities when necessary for safety, maintenance, water quality, weather conditions, or technical issues.

If a confirmed booking cannot be fulfilled as agreed, the customer will be contacted as soon as possible.

The customer will be offered an appropriate solution, such as rescheduling or a refund, in accordance with applicable law.

15. Liability and Acceptance of Terms

By using Steam Pier's facilities, guests confirm that they have familiarized themselves with the applicable rules and safety information.

All guests are responsible for following safety instructions, behaving considerately, and assessing their own health before using the facilities.

Steam AS is responsible for operating Steam Pier in accordance with applicable laws and regulations.

Nothing in these terms limits any rights or liabilities that cannot legally be excluded or waived.

16. Contact Information

If you have any questions regarding bookings, safety, facilities, or our rules, please feel free to contact us.

Steam Pier

Operated by Steam AS

Company Registration Number: 928 972 933

Address: Eidvegen 526, 9105 Kvaløya, Norway